This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Senior Analyst, Application Support based in India.
This is a senior application support role focused on the configuration, administration, development, and ongoing stability of a ServiceNow HR Service Delivery workplace.
You will play a key role in maintaining critical HR technology platforms while translating business needs into reliable technical solutions.
The position combines production support, troubleshooting, integrations, enhancements, testing, and platform administration.
You will collaborate closely with product teams, technical stakeholders, vendors, and offshore teams to resolve complex issues and deliver improvements.
The role offers significant ownership, including opportunities to lead technical initiatives, support upgrades, and contribute to platform architecture and best practices.
You will also act as a subject matter expert, mentoring colleagues and helping improve the quality, performance, and reliability of the platform.




The position is remote in India, with standard business hours and occasional after-hours support when critical incidents or global coordination require it.
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Accountabilities:
Manage and support the ServiceNow HRSD platform, including day-to-day administration, configuration, maintenance, troubleshooting, and production support across core HR service management capabilities.
Maintain platform health and stability by analyzing incidents, identifying root causes, resolving operational issues, monitoring performance, and providing on-call support when required.
Configure and enhance ServiceNow capabilities, including Employee Center, Case, Knowledge, Tasks, Reports, Portals, Agent Workspace, Virtual Agent, workflows, access controls, and related functionality.
Deliver minor enhancements and development requests, translating customer and business requirements into technical specifications, implemen

📌 Senior Analyst, Application Support (India)
🏢 Jobgether
📍 India