Thomson Reuters is seeking an experienced Associate Solution Architect to design and evolve our customer service and support technology ecosystem. This role will translate customer experience strategies into scalable, integrated system architectures that empower both customers and support agents. The ideal candidate combines deep customer service domain expertise with technical architecture skills and a passion for AI-enabled experiences. You will collaborate with cross-functional teams including Sales, Product, Customer Experience, AI/TR Labs, and many others to bring chatbots, learning, help and support, telephony, and others platforms to fruition.
About the Role
In this role as an Associate Solutions Architect, you will::
Demonstrated expertise with Genesys PureConnect, including platform configuration, call routing architecture, and system integration capabilities
Proven experience implementing conversational AI platforms such as Kore.ai or comparable chatbot and virtual assistant technologies
The primary experience should be in solutioning customer service channels,



including conversational AI, online training portals, and contact‑centre application integrations, along with AWS cloud technologies and end‑to‑end CX solutioning across chatbot‑to‑agent journeys.
Strong working knowledge of contemporary CX tools and integrations, including (but not limited to) Kore.ai or similar chatbot platforms, Genesys or equivalent , Salesforce service cloud, Docebo ,Kaltura or similar training sites, AWS Lambda, API Gateways / Boomi, and Amazon S3.
Experience in solutioning content management ,Knowledge management, content publishing on AEM or similar CMS platforms is desirable but not mandatory and will be considered an added advantage.
Architect and translate customer experience journeys (internal and external) into scalable system capabilities across the enterprise technology portfolio that reduce customer effort and improve retention
Identify emerging technologies and architectu

📌 Associate Solution Architect (Hyderabad)
🏢 Thomson Reuters
📍 Hyderabad