Role Summary
Responsible for end-to-end order management and customer support, ensuring accurate processing, timely delivery, and effective resolution of customer queries while collaborating across teams and maintaining high service standardsMain Tasks
Operational Duties:

Process and manage complex customer orders, inquiries, and complaints end-to-end
Enter and validate orders in ERP systems (SAP/S4 HANA or equivalent) including pricing, availability, and order details
Manage complete order lifecycle: order entry → confirmation → fulfillment → delivery tracking
Handle order exceptions such as changes, cancellations, returns (RGA), and credit notes
Monitor open orders/backorders and proactively resolve delays
Act as the primary customer interface via email/calls and provide timely updates on order, shipment, and delivery status
Resolve customer issues and escalations with a solution-oriented approach while meeting SLA targets
Collaborate with Sales, Logistics, Finance, and Supply Chain for order fulfillment and issue resolution
Manage customer portals, EDI orders,



and ensure accurate order confirmations
Maintain compliance with pricing agreements, company policies, and audit requirements
Identify process gaps and support automation initiatives (RPA/AI-enabled processes)

Key Accountabilities (Order Management)

Order entry (manual & EDI) and validation
Order confirmation and delivery note creation
Backorder and exception management
Returns (RGA) and credit note processing
Price validation and dispute resolution
Customer order tracking and communication
Customer portal management
Strong analytical, problem-solving, and decision-making skills
High attention to detail and accuracy
Excellent communication and stakeholder management skills
Ability to work independently and in a fast-paced environment
Customer-centric mindset with strong ownership
Adaptability to agile business environments and automation tools.
Experience

Bachelor’s degree in Business Administration,

📌 Specialist - OM & CS (India)
🏢 MANN+HUMMEL
📍 India