Designation-Perks Operations Manager (BOM)
Key Expectations
Own and manage overall operational performance for assigned client(s).
Consistently meet or exceed contractual performance standards and SLAs.
Ensure on time, high quality delivery of all ongoing work to plan sponsors and participants.
Drive operational efficiency through process improvements and effective resource planning.
Build strong client relationships and act as a trusted point of contact for clients and partners.
Lead, coach, and develop team members to build a high performing operations team.
Required Skills
Strong domain expertise in the US Pension / 401k Benefits Administration.
Proven ability to manage SLAs, operational metrics, and client performance measures.
Strong stakeholder management and client communication skills.
Ability to lead teams, manage workloads, and drive capability building.
Analytical and critical thinking
Accountability and ownership
Role Description
The Benefits Operations Manager (BOM) is accountable for managing operational performance for assigned client(s),
ensuring that contractual performance standards and defined operational measures are consistently met or exceeded. The role is responsible for ensuring all ongoing work is delivered on time and with high quality to plan sponsors and plan participants.
The BOM owns operational delivery for assigned clients, ensures process integrity and governance, manages escalations, and coordinates across teams, technology, and shared services. The role requires a strong understanding of client contractual agreements, client satisfaction, operational stability, change governance, and risk management, performance measures, and plan provisions, and being recognized as a subject matter expert in the domain.
The incumbent leads and manages BOA workloads, including work allocation, SLA tracking, SOP review, and approval, identifying training and cross training opportunities, and driving transitions to Shared Services where applicable
📌 Benefits Operation Manager (Noida)
🏢 Alight
📍 Noida