About this role:
Wells Fargo is seeking a...

In this role, you will:
Monitor and evaluate the quality of inbound or outbound customer calls
Document quality issues and performance measures for management review
Oversee a group of service monitors
Provide information and assists in the feedback and formal education process of other staff
Work closely with both internal and external customers to meet their service needs
Act as a subject matter expertise
Provide information and assist in the feedback and education to staff

Required Qualifications:
1+ year of Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Required Qualifications for Europe, Middle East & Africa only:
Experience in Quality Assurance support, or equivalent demonstrated through one or a combination of the following: work experience, training, education

Desired Qualifications:
Understanding of Mortgage & Bankruptcy process

Job Expectations:
Hands on experience on Quality check process




Posting End Date:
20 Aug 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal chance employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling

📌 Quality Assurance Administrator (Bengaluru)
🏢 Wells Fargo
📍 Bengaluru