About NCR VOYIX
NCR Voyix Corporation (NYSE: VYX) is a global platform-powered leader in unified commerce for shopping and dining. Combining a versatile, intelligent platform with end-to-end payments capabilities and services developed through its deep industry experience, NCR Voyix empowers retailers and restaurants to accelerate new possibilities for their operations, experiences and business outcomes. NCR Voyix is headquartered in Atlanta, Georgia, and serves customers in more than 35 countries worldwide.
Job Description:
As a member of NCR VOYIX Telecom Network Engineering team, the Engineer will have responsibility for monitoring, supporting, and handling incidents and requests of Genesys cloud infrastructure & Cisco IPT in a global multi-location contact center, corporate and branch office environment. Delivery of systems and technologies to enhance the customer experience through advanced technology development and execution on technology strategies for voice, data, and video services.
Primary Skill Set:
• Experience with multi-site GENESYS PureCloud configurations for a multi-location contact center.
• Operational Knowledge of Cisco Call manager, Unity connection.
• Basic knowledge of call routing in cisco IPT design.
• Able to configure jabber for Windows, Android & Mac.
• Able to analyses call routing like Local, National & International Call
• Experience with PureInsights reporting platform.
Secondary Skill Set:
• Data Networking (Genesys routing/switching, QOS)
• Monitoring and Reporting Applications
• Telecommunications: FXO/FXS/PRI/T1/DS3 Circuits & Signaling Protocols.
• Basic knowledge of leased Line, MPLS & SD-WAN.
• Working knowledge of Cisco Routers & Switches.
• Basic knowledge of Cisco Meraki.
• Able to upgrade switch/router IOS.
• Has the interest to learn new technologies.
• Process to raise cisco TAC case & working experience with Cisco TAC.
• General Architecture (LAN/WAN Networks)
• SIP, Mgcp, SS7 & other VoIP protocol basic call flow.
📌 Telecom Networking Engineer (Chennai)
🏢 NCR
📍 Chennai