LSEG Technical Support is searching for highly motivated persons to participate on the growing team with footprints across the globe. The ideal candidate would be technical specialists with strong analytical skills, have a strong desire to learn and possess a good sense of customer service. Technical Support works in the fast-paced environment of Market Data where our customers expect timely and accurate resolutions. We are looking for individuals that exude ownership and follow through on commitments to our customers. The qualified and successful candidate will be part of the Desktops/Specialist Operations team and would be expected to adapt quickly and work in a shared environment to deliver a positive customer experience.
Role Purpose:
Provide technical support for complex issues affecting Refinitiv products to customers, internal partners, and 3rd party engineers.
Remotely resolve issues or look for trends and implement preventative measures.
Demonstrate innovative technologies to ensure globally consistent support tasks.
Major Responsibilities:




Provide expert technical support for several LSEG products.
Work with Product teams and Development groups.
Record all customer queries, interactions, and investigation progress in the CRM tools provided (Salesforce).
Keep clients updated throughout case life cycle.
Follow all policies and procedures for managing and raising customer issues to reduce resolution times.
Work with 3rd party service providers.
Perform break fix activities affecting customer sites remotely and arrange for in office dispatches when required using global consistent methodologies and tools.
Provide expert technical support for problem resolution, including reproduction of customer issues.
Provides high-quality technical advice to internal partners and 3rd party engineers.
Maintain awareness of relevant technical and product trends through self-learning/study, training classes, and job shadowing.
Create and maintain knowledge documents.
Deliver pro

📌 Associate Specialist (Bengaluru)
🏢 LSEG
📍 Bengaluru