Some careers have more impact than others.
If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.
HSBC is one of the largest banking and financial services organisations in the world, with operations in 62 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
We are currently seeking an experienced professional to join our team in the role of Associate Director - SSv NFR Governance and Client Risks
In this role, you will:

Client Risk Management (Inbound & Outbound) – Post-Sales Servicing Focus. Support the framework to manage inbound client risks, including: client queries, escalations and service disruptions impacting clients; breaches, complaints, operational errors and remediation actions; identification of recurring issues, themes and root causes; governance of client commitments and tracking to closure
Support the framework to manage outbound client risks, including:



governance of client communications/notifications where risk is material (e.g., incidents, key disclosures, change notifications); ensuring agreed approvals, documentation and record-keeping standards are met; tracking and coordinating responses to client-driven assurance requests
Help embed consistent playbooks for post-sales servicing risks (triage, severity assessment, escalation triggers, communications governance, decisioning and risk acceptance where appropriate).
Product Risks and Client Risks-Run governance routines and forums, including agenda management, pack production, decisions/actions logging, and follow-through to closure.
Produce concise, decision-practical MI for senior stakeholders, including (as applicable): top product/client risk themes (current and emerging), severity and forward-looking outlook; incidents/events, issue ageing, remediation progress and repeat-issue analysis; ea

📌 Associate Director (India)
🏢 HSBC Global Services
📍 India