Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and team-oriented culture where your voice is valued.
Lead the assigned team who is responsible to support Specialized Process Management in the Global Center of Excellence in Meetings & Events. Through defining, implementing, and monitoring team objectives, ensure accurate and timely closure of tasks per the company policies and Standard Operating Procedures.
What You’ll Do on a Typical Day :-
Project / Process Management
Oversees the planning, execution and delivery of Projects ensuring they meet the objectives and timelines.
Identifies, develops, and ensures implementation of SOP's and standard practices and process improvements.
Support Implementation of Specialized Process Management processes across customers and regions
People Management
Creates and encourages a positive and open work environment to improve quality of work life.
Monitors, tracks,



and reports on performance against service level goals and benchmarks.
Be actively involved in Action Planning for Employee engagement Survey.
Relationship Management
Liaise with the stakeholders and business partners for new hire training plans, performance, and feedback.
Develops partnerships and work collaboratively with multiple contacts within Account Management and Operations team.
What We’re Looking For :-
Excellent communication skills in English (spoken and written) to support global teams and potentially clients and suppliers.
Graduates with at least 10 years of work experience and 3-5 years of experience in managing a team in process management domain supporting global customers.
Experience in leading multiple projects from initiation to completion using Project management methodologies.
Customer service excellence.
Reasonable proficiency in MS Office productivity tools such as Excel.
Exper

📌 Team Leader (Bengaluru)
🏢 American Express Global Business Travel
📍 Bengaluru