Area(s) of responsibility
Role Summary
As Observability Engineer / SME, you will be the technical authority for designing, implementing, and operating enterprise monitoring and observability solutions across hybrid IT environments. Working hands-on with platforms such as HPE OpsRamp and SolarWinds (and similar ITOM/observability tools), you will deliver end-to-end monitoring — onboarding, discovery, service mapping, alert correlation, and ITSM-integrated event management — to improve reliability, reduce noise, and accelerate MTTD/MTTR for our clients. You will also mentor L1/L2 teams and serve as the central point of expertise for monitoring delivery.
Key Responsibilities
Design & Implementation

Design, deploy, configure, customize, and integrate observability solutions using HPE OpsRamp, SolarWinds, and similar platforms (Nagios, Zabbix, ManageEngine OpManager, etc.) across on-prem, cloud, and edge infrastructure.
Analyze client infrastructure design, architecture, and security standards to define fit-for-purpose monitoring solutions.
Develop and maintain architecture blueprints,



design documents, SOPs, and operational runbooks for monitoring and event-management systems.
Lead onboarding, discovery, service mapping, alert correlation, and runbook automation for green-field and brown-field engagements.

Operations & Event Management

Own day-to-day operations of observability platforms — ensuring high availability, performance, capacity, data accuracy, and timely upgrades/patching.
Manage event-management processes: event ingestion, correlation, noise reduction, deduplication, and routing to the appropriate resolver groups.
Troubleshoot complex incidents escalated from L1/L2 teams; lead root-cause analysis (RCA) and turn telemetry into actionable reliability insights.
Establish and continuously improve standards, thresholds, and SLA-based response models; maintain telemetry data hygiene (retention, indexing, access controls).
Integrate monitoring tools with ITSM pl

📌 Project Lead-App Development (Noida)
🏢 Birlasoft
📍 Noida