Summary
We are seeking a seasoned technical expert with 8 to 13 years of experience to serve as a primary technical lead for our Full Stack and AI-enabled support engineering functions. In this pivotal role, you will oversee Level 2 and Level 3 application support operations, acting as the key liaison for customers regarding incident resolution, release coordination, and stakeholder engagement. Your mandate includes driving Root Cause Analysis (RCA) leadership, ensuring application stability, and spearheading continuous improvement initiatives. You will establish technical governance standards while collaborating with offshore teams to guarantee seamless 24/7 operational support. Additionally, you will guide the transition of knowledge and validate operational readiness for critical systems.

Location: PAN INDIA

Responsibilities
Serve as the overall technical authority for the BidIQ Pricing Engine, Guidance Engine, and EnablerSwitch support frameworks.
Lead critical incident management efforts, including P1 and P2 escalation bridges and production crisis resolution.




Direct Root Cause Analysis reviews to implement preventive measures and eliminate recurring issues.
Coordinate end-to-end release management, including deployments, post-production validations, and change control processes.
Mentor and guide offshore support and cloud engineering teams to ensure alignment with operational goals.
Participate in governance reviews, service reporting, and executive-level meetings with client leadership.
Facilitate minor system enhancements and drive initiatives for continuous operational improvement.
Manage knowledge transfer (KT) activities and validate the operational readiness of current systems or processes.
Oversee technical governance, risk management, and escalation protocols while maintaining high standards of customer-facing leadership.

Requirements

Core Development & Architecture: Extensive expertise in Full Stack Development, specifically Java and Spring Boot Micro

📌 Hiring ||Java Microservices (Bengaluru)
🏢 2COMs
📍 Bengaluru