Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, straightforward, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Manager, Operational Risk & Controls - Europe
Manager, Operational Risk & Controls - Europe
Location: Pune, India

Overview:

The Manager, Operational Risk & Controls– Europe strengthens Mastercard Europe’s (MCE) risk posture by providing independent 2LoD oversight and challenge across high operational risk processes spanning both technology and non-technology domains. The role drives consistent application of the ORC framework (risk identification & assessment, control identification & evaluation, and ongoing management & monitoring),



and supports MCE’s regulatory obligations (i.e. SIPS, PISA, CROE).

Role

Scope:
• Regional coverage: Mastercard Europe S.A. (MCE)
• Risk domains: Operational (incl. tech, process, people), legal & regulatory, third-party/outsourcing interfaces, and other topics relevant to European supervision.
• Regulatory context: Role contributes to ongoing readiness against regulatory expectations to comply with SIPS, PISA and CROE requirements, supporting alignment with supervisory themes (e.g., cyber/operational resilience expectations).
• Key relationships: ORC (Operational Risk and Controls) Global Function, 1LoD business and technology owners; 1LoD and 2LoD Tech Risk and Corporate Security; TPRM; Finance/Controllership; Regulatory Affairs; Internal Audit; MCE risk governance committees (TRC/BRCC/Board Risk Committee).

Key responsibilities:

Framework execution & oversight
• Champion application of the ORC Framework’s three p

📌 Manager, Operational Risk (Pune)
🏢 Mastercard
📍 Pune