Health Information And Technology

The UCF College of Medicine Health and Information Technology department will provide world class support services, leverage the use of technology and establish a robust infrastructure that will advance the College’s vision to be the nation’s premier 21st century college of medicine mission, as well as be a national leader in education, research, and patient care.

The Chance

As an IT Client Support Specialist I (TEMP), you will be responsible for providing front-line Tier 1 support to the UCF College of Medicine. The primary duties include managing the Health IT Service Desk, assisting with communications, documentation, and maintaining computer systems. This position also supports operational functions, including maintaining the inventory database system.

Responsibilities

Engage and communicate with clients across the HealthIT service community, leveraging standard communication tools, including desk phones, messaging, email, and ticketing system.
Use the university ITSM ticketing system to log, track,



and follow up on issues to ensure timely and effective resolution.
Provide customer service excellence through end-user engagement and collaboration to achieve high customer satisfaction.
Provide Tier I troubleshooting of computing hardware/software issues and request fulfillment for College of Medicine faculty, staff, researchers, clinicians, and students.
Escalate issues as necessary to appropriate support groups, aligned with service catalog offering to expedite.
Help maintain the HealthIT inventory database system, documenting all associated information for equipment IDs, user assignment, service dates, status, and stock availability.
Support the lending of College of Medicine-owned equipment; coordinating loanership, documentation fulfillment, and restocking processes.
Embrace the HealthIT Mission, Vision and Goals and follow organizational documented processes. Contribute to the overall success of the college and its

📌 IT Client Support Specialist I (Bankura)
🏢 UCF Downtown
📍 Bankura