Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

As a Principal Conversational AI Designer, you will lead the design of conversational experiences that help consumers accomplish their goals through UnitedHealth Group's AI-powered products and services. Working closely with product, engineering, and subject matter experts, you'll define conversation strategies and design user interactions that are useful, effective, and aligned with business objectives.

Primary Responsibilities

Conversation Design and Architecture: Apply conversation design expertise,



including Agentic AI, to create intuitive, effective and scalable AI interactions
Thought Leadership: Develop strategies that ensure AI interactions are explicit, accurate, helpful and aligned with organizational objectives. Elevate conversation design thought leadership within the organization
Leadership and Mentoring: Provide coaching and mentorship to conversation designers and cross-functional partners. Influence team culture, processes and ways of working. Skillfully navigate ambiguity to help others get clarity and alignment
Define and Guide Best Practices: Leverage conversation design and AI knowledge to influence and define best practices for prompt engineering, styling and design documentation for various personas that embody brand values.
Advanced Technical Integration: Leverage AI tools throughout the product design life cycle to improve quality and efficiency, in addition to definin

📌 Principal UX CX Designer (Bengaluru)
🏢 Optum India
📍 Bengaluru