Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

Manage overall personnel, performance, and discipline of the audit team members for different processes
Provide expertise and leadership in assigned functional area
Manage relationship with internal stakeholders and functions
Manage all client interaction and client communication and have front end the relationship with the client
Periodic review and analysis of all reports and metrics




Provide support to the Production Team and Supervisors to continually improve their performance and meet Service Level Agreements/Performance Guarantee goals
Evaluation of operational practices and procedures
Provide support to quality initiatives targeted towards process improvements
Be actively involved in the internal audit support; ensure all compliance parameters are met
Establish and maintain a working environment conducive to positive morale, individual style, quality, creativity, and teamwork
Provide direction to staff; ensure resolution of problems; set priorities
Actively provide inputs and assistance to the senior management in the planning, implementation, and evaluation/modifications to existing operations, systems, and procedures, specifically relating to his/her assigned project(s)
Manage attrition and building retention strategies
Preparation of annual business plans including operating budgets
Negotiate solutions, resolve conflicts and anticipate/handle critical situa

📌 Manager Collections (Chennai)
🏢 Optum India
📍 Chennai