Hello
We provide extensive high-quality and cost-efficient Finance & Procurement services from purchasing to the processing of outgoing payments, Cash allocation, Fixed Assets accounting, Accounts reconciliation and Closing & Reporting. We work with a strongly integrated system and a highly automated processing environment and digital workforce.
Our customers receive innovative, easy-to-use services. We deliver maximum value to the business by driving process optimization and digitalization using our ambitious approach, and we support our customers’ current and future business requirements with the help of our high level of process and automation competency.
Position Overview
The IOL Technical Support Analyst will provide first-level technical Support for IOL P2P/AP applications. The role involves handling business user and vendor queries, assisting vendors in uploading invoices, registration, account maintaince and coordinating with internal teams, and ensuring timely resolution of tickets.
The candidate should have basic SAP & P2P knowledge along with strong communication and email-writing skills.
You’ll Make a Difference By
Provide L1/L2 support for IOL system and related tools
Handle tickets raised via email or ticketing tools and ensure SLA compliance
Support users with system access, navigation, and basic technical issues
Assist in resolving SAP-related queries (invoice status, PO issues, vendor queries, etc.)
Analyse issues and escalate when required
Coordinate with functional, technical, and business teams for issue resolution
Maintain proper documentation, SOPs, and ticket updates
Communicate clearly with business users and vendors through skilled emails
Ensure data accuracy, compliance, and process adherence
Your success is grounded
Bachelor’s degree in commerce, Computer science, Finance, Accounting, IT, or related field
1year–3 years of experience in technical support, P2P/AP support, or ERP support
Understanding of Procure-to-Pay (P2P) or A
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