Job Title: Security Professional

Req ID: 61827

Job Function: Engineering

Posting Start Date: 13/08/2026

Posting End Date: 19/08/2026

Division: BT International

Job Location: IND Gurugram Tower C&D;

Advertised Salary: competitive

Recruiter: Aparajita

Career Grade: E

Internal Closing Date: 19th August 2026

About the role:

To manage and administer security technologies for BT and its Global customers.

Provide Level 3 technical support on Security Technologies like Firewalls, Proxies, load balancer, Cloud security. Provide escalation support and liaising with customer representatives or vendors and supporting/directing other support staff where appropriate. On-boarding of current product to operation team and taking contract ownership. Position is based out of Gurgaon‘s Global Security Operational Centre.

Role accountabilities:

Form an integral part of 24*7 rota to provide security in-life support
Work on complex incidents, problems and changes within the Operational environment.




Provide level 3 operational support and own the high priority incident while maintaining the agreed SLA.
Be the technology SME for specialised product as per contract or business need
Be the Contract SME obtaining full infrastructure, tools and process knowledge.
Be the Single point of Contact for design or contract team for any operation query or escalation support

Skills:

Mandatory: Hands-on experience in operation and management of security infrastructure.

Minimum Troubleshooting experience of 6 years of experience on following products/technologies
Checkpoint (GAiA, SPLAT, VSX), Cloud Guard
Next generation Palo Alto
Cisco Firepower/FTD
Fortinet Virtual/Appliance
IPS, Web Application Firewalls
SASE Products
Implementation and operation support experience on F5 LTM,GTM, ASM,AFM
Zscaler, Symantec Cloud proxy solutions
Understanding of Netskope products
Understanding of Identity and Access management solution like Forescout, Beyond trust, Okta, CyberArk, Cisco ISE
Knowledge of SDWA

📌 Security Professional (India)
🏢 BT Group
📍 India