Job DescriptionTiber Taber is looking for a Customer Experience Lead to own how our customers experience the brand - from the first WhatsApp message to the last delivery, and everything in between.
NThis isn't a support role. You'll lead our CX team, shape how Tiber Taber sounds and feels across every touchpoint, and turn customer behaviour into real business decisions - working closely with Marketing, Ecommerce and the founders.
NWhat you'll own:
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- Customer Care - lead and manage the CX team across WhatsApp, calls and email;
set SOPs, SLAs and quality standards. Resolve Escalation. Improve current customer support quality. N
- Tone & Communication - define the Tiber Taber voice;
rewrite FAQs, templates, and automated journeys (post-purchase, abandoned cart, win-back) N
- CRM & Automation - set up and manage email, WhatsApp and CRM workflows (Bitespeed) end to end N




- Website & Conversion - analyse the customer journey from ad to purchase;
fix drop-offs, cart abandonment and conversion gaps. N
- Insights - turn CSAT, reviews and recurring complaints into product, marketing and ops improvements. N

nYou'd be a outstanding fit if you:
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- Have led customerexperience, care, or CRM at a D2C/e-commerce brand N
- Write well and can define a brand's tone of voice N
- Are comfortable with CRM/automation tools and reading funnel data N
- Like owning outcomes, not just tickets N

nSector 7, Noida (20 mins from Lajpat Nagar, Delhi)
NFull-time, Monday–Saturday (alternate Saturdays off)
N#Hiring #CustomerExperience #D2C #NoidaJobs #TiberTaber

📌 Customer Experience Lead (Faridabad)
🏢 Tiber Taber
📍 Faridabad