Job Title: Customer Solutions Design Practitioner

Req ID: 61584

Job Function: Service

Posting Start Date: 13/08/2026

Posting End Date: 20/08/2026

Division: Business

Job Location: IND Gurugram Tower C&D;

Advertised Salary: Within

Role Summary

What I’ll be doing – your accountabilities

Manage lifecycle, remediation, and automation for Microwave, Optics network elements including legacy PDH and SDH. Ensure accurate Install Base data, vendor-aligned upgrade paths and risk-managed network upgrade execution.

Provides technical concurrence and sign off for high profile and/or critical network changes on major BT core platforms and/or customer bids; accountable for managing technical risk for major platforms.
Provides consultancy on network designs for multiple platforms and/or solutions and/or customers
Develops design patterns across multiple domains.
Responsible for establishing design best practice within a unit.
Responsible for estimating the time and type of resource needed to support deliverables for complex, high impact and high value projects.




Drives Right First-Time solutions and leads lessons learned
Proposes technical strategy to network platforms and/or customer solutions factoring in high impact and high risk as appropriate.
Drives efficiency and scalability through the re-use of network designs and accountable for the design whilst it is deployed across the overall network platform and/or customer solution.
Potentially leads a large matrix team (virtual) and is accountable for complex network development using cutting-edge approaches to design (including cross-portfolio solutions). Leverages technical resource/s as required to deliver the solution.
Decides on design scope and design to leading edge high impact and high-risk network platforms and/or customer solutions
Audit & Install Base: catalogue installed equipment HW, firmware versions, licenses, channel plans, and backhaul dependencies
Remediation: address RF performance issues (SNR/RSSI, modulat

📌 Customer Solutions Design Practitioner (India)
🏢 BT Group
📍 India