Role Overview

We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients , helping them maximize value from MyOperator’s communication platform (Whats App API, IVR, AI bots).

About MyOperator:
MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates Whats App, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified Whats App Business API, call management, campaign management, and GenAI-powered chatbots and voicebots.

Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing cutting-edge solutions for over 14 years. Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.

Key Responsibilities
Own a portfolio of 50–150 SMB accounts with complete revenue responsibility
Drive monthly/quarterly renewals and ensure high retention rates
Identify expansion opportunities through upselling and cross-selling (Whats App, IVR, AI solutions)




Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
Proactively identify churn risks and implement retention strategies
Maintain strong relationships with business owners and decision-makers
Ensure high CRM hygiene (Zoho/Hub Spot/Salesforce) and accurate forecasting
Monitor and improve customer health metrics (CSAT, usage, engagement)

Coordinate with support/product teams for issue resolution and account growth

Target Customers
SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services

Primarily India-based customers

Must-Have Requirements
1–3 years of experience in Account Management / Customer Success / B2B Sales
Experience in renewals, upselling, or revenue ownership (not just support)
Exposure to SaaS / tech / subscription-based products
Strong communication skills (client-facing role)
Experience using CRM tools (Zoho, Hub Spot, Salesforce)

Basic data handling skills ( Excel, reporting, tracking metrics )

Good to Have
Experience in CPaaS / SaaS / Communication platforms
Prior experience managing high-volume SMB accounts

Exposure to customer lifecycle management (onboarding → renewal)

Strictly Not a Fit
Candidates from pure B2C / retail / showroom sales backgrounds
Profiles limited to customer support with no revenue ownership

Candidates without exposure to CRM tools or account tracking

📌 Customer Success Executive (AI & SAAS | Small to medium clients) (Gurugram)
🏢 MyOperator
📍 Gurugram