Must Have Skills
Service Now Customer Service Management (CSM)
Case Management
Customer Portal
Knowledge Management
Agent Workspace / Configurable Workspace
Flow Designer
Business Rules
REST/SOAP API Integrations
Service Now Development & Customization
Key Responsibilities
End-to-end CSM implementations
Enhancements and support activities
Workflow customization
Stakeholder interactions
Testing and deployments
📌 ServiceNow Customer Service Management (CSM) Specialist (Pune)
🏢 Artech
📍 Pune
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