Why you:
The Support Administrator will work as part of a NOC team that supplies complete support for all aspects of managed database and application infrastructure operations to a variety of Pythian’s customers as a part of the Global Support practice.
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What you will be doing:
Network Operations Center (NOC) support in a 24x7 environment
Monitor application performance and system alerts using various monitoring tools
Respond to incidents and escalate issues according to established protocols
Trigger operational procedures for various types of production incidents
Actively participate in customer incidents, by providing data, explicit communication and periodic and prompt status updates
Maintain knowledge of current ITSM Tools,
monitoring tools and operational procedures
Coordinate, analyze, design, implement and administer solutions as per needs
Recommend best practices for improvements to current operational processes
Configure and maintain servers at database and Infrastructure level
Troubleshoot operational problems
Administer proactive database and infrastructure daily checks
Communicate status and planning activities to customers and other team members
Participate in the team’s rotational shift pattern and on-call coverage rotation plan
Learn different database technologies and provide support
What we need from you:
A minimum of 3 years of experience in a similar role
Ability to operate in a 24x7 operational environment (working in shifts), including weekends and holidays
GCP background experience operating in a Linux environment
Familiarity with Windows, Linux and Network administration concepts
Ability to handle stressful situati
📌 Support Administrator (India)
🏢 Pythian
📍 India