Summary

Position Summary

Customer

The Customer Team empowers organizations to build deeper relationships with customers through cutting-edge strategies, advanced analytics, GenAI, transformative technologies, and creative design. We enable Deloitte client service teams to enhance customer experience and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital product and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects, balancing business strategy, technology, creativity, and ongoing managed services to help solve the biggest problems that impact customers, partners, constituents, and the workforce. We also offer Business Process as a Service, enabling organizations to streamline operations and achieve greater efficiency through scalable, technology-enabled managed insights that guide ongoing transformation and operational excellence.

Level: Contact Centre -Operations Vice President or equivalent

Work you’ll do:





The Vice President of Contact Centre Operations is the most senior leader of the contact centre function, with full organisational , commercial, and strategic accountability. The VP sets the vision and direction for the entire operation, leads the most senior stakeholder relationships, and represents the function at board and C-suite level. This is a transformational role demanding visionary leadership, deep commercial expertise, and an unwavering commitment to customer excellence. .

Job Responsibilities:

Own the vision, strategy, and performance of the entire contact centre function globally or regionally
Set the long-term operating model, capability roadmap, and investment agenda
Serve as the executive sponsor for all strategic transformation and innovation programmes
Lead the P&L; for the contact centre function, driving profitable growth and cost optimisation
Build and maintain board

📌 Consulting-C&M-Digital Foundry-Contac Centre (Chennai)
🏢 Deloitte
📍 Chennai