Why you:
The Team Manager will lead a team of Site Reliability Engineers, promoting the development and execution of quality services and continuous improvements in support of the company’s goal of providing superior client experience, promoting a culture of high performance and continuous learning and development.
The Team Manager will be responsible for the delivery of high-quality technical services and adherence to Pythian and client processes; lead their team through the implementation of customized client services; be an influential leader with talent in people management; Champion a culture of continuous improvement and development of team members.
Hours of Work: We have two positions available as we are creating two teams. One position will have the hours of 4:30am to 1pm IST and the other will be 12:30pm to 9pm IST.
As a first step in the application, you will be required to complete an online technical assessment so that we better understand your SRE technical skills.
What you will be doing:
Lead and mentor a team of SRE to ensure technical excellence,
timely resolution of incidents, and qualified growth of team members.
Drive strategic service delivery and operational excellence by optimizing workload distribution, automating toil, and ensuring the team exceeds strict SLA targets for high-profile enterprise clients.
Act as the primary point of contact for critical escalations and severity-1 incidents, providing guidance and technical direction.
Provide 24/7 management on-call support for the team.
Conduct performance reviews and knowledge-sharing sessions to strengthen the team’s capabilities.
Collaborate with management on performance metrics, process adherence, and resource planning.
Sets specific goals and objectives for team members as part of Pythian’s goal planning program.
Provides guidance to team members regarding training opportunities as part of Pythian’s self-directed training program.
Meets regularly with team members for one-on-one s
📌 Team Manager, SRE (India)
🏢 Pythian
📍 India