Summary

Under the supervision of the Treasurer, the incumbent serves as the first point of contact for visitors. They provide high-quality customer service, perform a variety of administrative duties, and support the efficient day-to-day operations of the department, including processing payments and managing office supplies.

Main Responsibilities

Customer Service and Reception

Greet residents, visitors, and customers in a courteous and qualified manner, assess their needs, and direct them to the appropriate department or staff member.
Answer incoming telephone calls, take messages when required, and route inquiries to the appropriate departments.
Provide general information regarding the Municipality's programs, services, by-laws, facilities, and procedures.
Receive, record, and forward inquiries, complaints, requests, and reports to the appropriate departments.
Follow up on selected requests in accordance with established procedures.
Maintain a professional reception area and ensure that public forms, documents, and informational materials are available and up to date.




Perform other related duties as assigned.

Payment Processing

Receive payments for property taxes, municipal services, and other accounts at the customer service counter using authorized methods of payment.
Issue receipts and ensure the accuracy of transactions and data entry.
Prepare bank deposits and reconcile the daily cash float in accordance with established procedures.
Maintain the confidentiality of personal information in compliance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).
Balance the cash float on a regular basis and maintain accurate records.
Adhere to established internal procedures for cash handling and the safeguarding of funds.
Perform other related duties as assigned.

Office Supplies and Logistics

Monitor office supply and equipment inventory levels and ensure adequate stock is maintained.
Order, receive, and distribute office supplie

📌 Customer Service and Administrative Support Representative (India)
🏢 Municipalité de La / The Nation Municipality
📍 India