At Kognitiv Inc., we’re redefining what it means to be a Workday partner. As one of the fastest-growing companies in the ecosystem, we bring deep expertise, innovative thinking, and a people-first mindset to everything we do. We’re not just building better Workday solutions—we’re building a company where talented people thrive.

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The IT Analyst provides technical support and operational continuity for a globally distributed remote workforce across a mixed environment of PCs, Macs, and Windows 365 Cloud PCs (VMs). This role troubleshoots hardware, software, and connectivity issues across time zones, partners with MSPs and vendors, and is directly accountable for maintaining and continuously improving the End User Experience (EUX) for employees working from anywhere in the world.

Responsibilities

End User Support & Experience

Provide tier 1/2 technical support to remote employees across multiple time zones via ticketing system, chat, email, and video call
Troubleshoot hardware, software, and connectivity issues across PCs, Macs,



and Windows 365 Cloud PCs (VMs)
Monitor and analyze end user experience metrics (e.g., login times, VM performance, ticket volume/trends, CSAT) and recommend improvements to reduce friction
Proactively identify recurring pain points across device types or platforms and drive root-cause fixes rather than repeated workarounds
Support onboarding and offboarding processes, ensuring recent hires in any region have working equipment (physical or virtual) and system access on day one
Support video conferencing, collaboration tools, and virtual meeting technology used by distributed teams

Device Management

Support and maintain physical PC and Mac fleets, including OS updates, imaging/provisioning, and patch management
Monitor and maintain endpoint security tool health (antivirus, MDM, disk encryption) across physical and virtual devices
Manage IT asset lifecycle: procurement, shipping/logistics for international

📌 IT Analyst | IT Analyst (India)
🏢 Kognitiv
📍 India