Job Title: Software Engineering Specialist - Agentic AI

Req ID: 61820

Job Function: Software Engineering

Posting Start Date: 13/08/2026

Posting End Date: 19/08/2026

Division: Digital

Job Location: IND-Bengaluru-RMZ Ecoworld

Advertised Salary: Competitive

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About The Role

The Software Engineering Specialist independently executes advanced activities to deliver the engineering strategy and roadmap that supports BT's commercial strategy through cross functional business partnering and the participation of a team that pursues innovation as well as engineering excellence.

What You’ll Be Doing

Engineering Strategy, Predictability & Measurability
Deliver the AI Factory engineering strategy so teams can build high-quality agentic solutions with predictable outcomes (capacity planning, delivery metrics, quality gates, cost-to-serve tracking, platform SLAs).
Technical Decisions & Architecture Across Platforms
Make complex technical decisions spanning Azure OpenAI model choices, orchestration patterns,



Copilot Studio design, ServiceNow integration patterns, and enterprise architecture.
Solve Strategic/Complex Problems with Leading-edge Solutions
Resolve complex agentic issues: prompt injection, tool misuse, grounding failures, hallucinations, latency spikes, knowledge freshness, agent memory pitfalls, and secure tool execution at scale.
Execute & Contribute to the Technical Roadmap
Define and execute a roadmap for:
Azure OpenAI capability adoption (models, embeddings, content filtering, caching)
Copilot Studio extensibility (connectors, actions, plugins)
ServiceNow AI experiences (Virtual Agent/Now Assist patterns, workflow triggers)
Shared runtime components (tool registry, policy engine, evaluation services)
Engineering & Operational Excellence (Metrics + Improvement Loops)
Establish excellence practices: definition-of-done for AI, release criteria, evaluation regression suites, security reviews, performance

📌 Software Engineering Specialist (Bengaluru)
🏢 BT Group
📍 Bengaluru