About the job

Company Profil
eFirstsource Solutions Limited, an RP-Sanjiv Goenka Group company is a global leader providing business process solutions and services spanning the customer lifecycle across Healthcare, Banking and Financial Services, Communications, Media and Technology, Retail, and other diverse industries. With a global footprint across US, UK, India, Philippines, Mexico, Romania, Turkey, Trinidad & Tobago, South Africa, and Australia, they ‘make it happen’ for their clients, solving their biggest challenges with hyper-focused, domain-centered teams and cutting-edge tech, data, and analytics. Firstsource’s inch-wide, mile-deep practitioners work collaboratively, leveraging UnBPO™ - their differentiated approach to reimagining traditional outsourcing - to deliver real-world, future-focused solutions that drive speed, scale, and smarter decision, turning transformation into tangible results for clients

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AM/Manager - Operation
s POSITION DEFINITIO
N:Role & Responsibilitie




s:Supervise and lead a group of Team Leads and associates to meet all SLA’s relative to any and all functions in the Departme
ntMaintain daily, weekly and monthly production repor
tsDrive customer experience metri
csMeet all key SLAs and KP
IsCoordinate activities of the department with the manager to include workflow monitoring, process improvement, training, reporting and special projec
tsProvide recommendations for strategies and process improvements to add value to teams and clien
tsCoordinate with other internal support teams to ensure seamless production by the operations te
amExperience - 7 to 10 years experience (Telecom domain experience mandator
y)Education - Graduation mandato
ryKnowledge and Skill
s Valuable Analytical and Logical Skil
lsGood knowledge of MS Offi
ceTeam Leading Skil
lsMentoring and motivating skill
s.Coaching and feedback skill
s.Positive attitu
deFlexibility to work in shif
tsConfide
ntEnergetic and Enthusiast

ic
⚠️ Disclaimer: Firstsource follows a fair, t

📌 Assistant Operations Manager (Bengaluru)
🏢 Firstsource
📍 Bengaluru