Job Description

Diagnostic services
Strong knowledge of iMac device.
Scan and defragment disk drives
Update virus definitions, scan for spyware
Update system and application drivers
Run battery diagnostics, report on disk drive status
Laptop services including
Re-image laptops (Windows and Mac)
Troubleshoot systems
Training & orientation of laptops, applications
Upgrade laptops (Windows and Mac), memory, and smart devices (Mobile devices).
Asset recovery – computer hardware like spares can be drop off at the Tech Bar.
User awareness services on any of the user request or any current service/application that was launched by client
Perform proactive health check of devices that are brought to Tech Bar by the user
Educate users on other avenues of support available to them (for e.g., chat, self-service etc.)




Provide awareness on any outage or maintenance window that may potentially lead to downtime of service for a user
Research, diagnose, troubleshoot, and identify solutions to resolve customer issues.
Take ownership of customer issues reported and see problems through to resolution.
Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
Ensure proper recording and closure of all issues.
Provide prompt and accurate feedback to customers.
Prepare accurate and timely reports.
Follow the SLA for issues with respect to the severity.

📌 Desktop Support (Hyderabad)
🏢 Iron Systems
📍 Hyderabad