Position: Senior Skilled Services Engineer - NTRX

Location: Pune, Hinjewadi PH-2

Experience: 5-7 Years

Budget: 11-12 LPA

Work Type: Hybrid | 2 Days WFO

Role Summary

The NTR-x PSE will own installation, integration & support of NiCE NTR-x recording solutions for clients in Financial Services/Banking domain.

Must Have

Domain: 5-7 Yrs experience in Financial Services / Banking domain
Recording Solutions: Hands-on with NiCE / Verint / any other recording solutions - Installation, Configuration, Upgrades & Maintenance on Windows/Cloud & NTRX
OS: Strong Microsoft Windows Server/OS knowledge
Telephony: IP/SIP communication analysis + Strong telephony background
Networking: OSI 7-layer, TCP, UDP, LAN/WAN, NICs, Switches, Routers
Troubleshooting: Wireshark, Log Analysis, Network testing utilities
Scripting: Basic SQL / Shell - Query & Update knowledge
Client Skills: Strong customer-facing skills. Able to lead tech discussions & represent NiCE in client meetings

Good to Have

Integrations: Experience with PBX, Switch, ACD - Avaya, Cisco, Microsoft Teams, Amazon Connect
Cloud:



AWS - Primary, Azure. Virtualization - VMware, Citrix
Advanced: MDC, LDAP, SSO, ACD Integration, DB Migration, DR & HA Designs
Security: Active Directory, GPO, DNS, Certificate Authority, EFS, Hardening

Added Advantage

Certifications: MCP / MCSE, CCNA, VMware, Citrix, AWS, Azure
Database: Microsoft SQL Server 2012+ - Install, Config, Admin, Backup, Recovery

Key Responsibilities

Install, integrate & configure NiCE NTR-x recording solution remotely as per standards
Develop/configure software features per design specs & customer requirements
Plan & execute Unit, Functional & System testing. Support UAT & Data Validation
Assist customers/vendors with NiCE integration points
Provide technical expertise across NiCE product suite - Design, Support, QA
Escalate issues to Support, R&D; & Management when needed
Proactive communication with client & management on progress & risks
Support after-hour

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