Job description:

Job Description
Job Description: Operations Manager –Data Center
Position: Operations Manager
Location: Noida
Employment Type: Full-Time
Project: Data Center Operations (Wipro Managed Services)
Job Summary
Wipro is looking for an experienced Operations Manager to lead day-to-day operations for the Data Center project. The role will be responsible for ensuring smooth service delivery, team management, operational governance, incident escalations, client coordination, and compliance with SLA/KPI commitments. The Operations Manager will act as the primary interface between Wipro delivery teams and stakeholders for all operational matters.
Key Responsibilities
Manage daily operations of the Data Center environment.
Ensure adherence to agreed SLAs, KPIs, and operational processes.
Lead and manage cross-functional teams including Network, Server, Storage, Backup, Security, and DC Operations.
Monitor service performance and drive continuous service improvements.
Handle major incidents, escalations, and critical customer issues.
Conduct daily, weekly,



and monthly operational review meetings with client stakeholders.
Ensure timely resolution of incidents, service requests, and problem management activities.
Manage resource planning, shift coverage, onboarding, and workforce utilization.
Maintain operational reports, dashboards, RCA reports, and management updates.
Ensure compliance with security policies, audit requirements, and operational guidelines.
Coordinate with internal support teams, OEMs, and third-party vendors for issue resolution.
Drive customer satisfaction through proactive communication and governance.
Required Skills & Experience
8-15 years of experience in IT Infrastructure Operations or Managed Services.
Strong understanding of Data Center Operations and IT Service Management (ITIL).
Experience managing large infrastructure teams in a 24x7 setting.
Knowledge of Network, Compute, Storage, Backup, Security, and Cloud operations.
Strong s

📌 Operations Manager (Noida)
🏢 Wipro
📍 Noida