Role Overview

The Head of Operations will own end-to-end performance across all Reelscafe outlets, ensuring operational excellence, profitability, and consistent customer experience. This role is responsible for driving unit-level P&L;, people performance, SOP adherence, and local market growth.

Key Responsibilities

Business & P&L; Ownership
Own and drive unit-level P&L; across all outlets
Ensure achievement of revenue, cost, and profitability targets
Optimize food cost, labor cost, and controllables
Drive same-store sales growth through operational excellence
Multi-Unit Operations Management
Oversee day-to-day operations across all outlets
Conduct regular outlet visits, audits, and performance reviews
Ensure consistent customer experience and service standards
Identify operational gaps and implement corrective actions
SOP Execution & Compliance
Ensure strict adherence to all SOPs across outlets
Build daily monitoring systems to track compliance
Implement checklists, audits, and performance scorecards
Work closely with Training Head to continuously refine SOPs




Team Leadership & People Management
Lead manpower planning across outlets
Drive hiring in collaboration with HR
Ensure effective onboarding and continuous performance management
Build a high-performance culture with accountability
Coach outlet managers and create future leaders
Performance Tracking & Analytics
Develop and monitor daily, weekly, and monthly dashboards
Track KPIs such as: Sales per outlet, Average ticket size, Table turns / throughput, Customer feedback & ratings, Wastage & variance
Drive data-based decision-making
Local Store Marketing (LSM)
Plan and execute local marketing initiatives
Collaborate with Marketing for campaigns and activations
Drive community engagement initiatives
Develop creative ideas to increase footfall, build neighborhood connect, and create repeat customers
Cross-Functional Collaboration
Work closely with Training & QA Head, Marketing team, Supply chain & procurement
Ens

📌 Operations Head (Gurugram)
🏢 Altraize
📍 Gurugram