Apprentice – CSDD Content Operations Team
Overview
The Apprentice – CSDD Content Operations supports the day-to-day execution of
content operations activities within the Content and Strategy Digital Delivery
(CSDD) team. Working under the close direction of supervisors and Advanced
Associates, the role focuses on completing clearly defined, repeatable tasks
with accuracy, consistency, and a commitment to quality.
This role is designed for individuals who are building their foundational skills
in content operations, demonstrating reliability, attention to detail, and a
willingness to learn. The Apprentice follows established standard operating
procedures (SOPs), maintains accurate records, and escalates issues promptly
within defined channels.
The ideal candidate has up to 0-1 years of relevant experience or equivalent
internship exposure. Prior experience in content production, publishing, digital
operations, or administrative support environments is an advantage.
Key Responsibilities
Content Operations Execution
Execute assigned content operations tasks accurately and within agreed
timelines, following established SOPs and guidance from supervisors. Maintain
focus on task accuracy and completion, provide timely status updates, and
support the wider team during key delivery periods such as releases or pilots.
Process Documentation & Record Keeping
Follow documented workflows and standard operating procedures for content
operations activities. Maintain accurate records in SharePoint or designated
repositories in line with PMO governance standards. Assist in updating Job Aids
and process documentation as directed.
Tooling & Tracker Maintenance
Maintain operational workflows and trackers in JIRA, Smartsheet, or equivalent
tools to ensure task progress and delivery status are accurate and up to date.
Report known tooling issues promptly to supervisors or Advanced Associates for
resolution.
Issue Identification & Escalation
Identify routine issues during tas
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