About Aurigo
Aurigo is an AI-native capital program management platform trusted by over 300 customers managing more than $450 billion in capital programs across North America. With over 40,000 projects delivered, Aurigo helps organisations in transportation, water and utilities, healthcare, higher education, and government plan, build, and manage infrastructure with confidence. Recognised as one of the Top 25 AI Companies of 2024 and a Outstanding Place to Work for three consecutive years, we leverage artificial intelligence to create smarter, more connected outcomes. At Aurigo, we don't just build software — we help shape the future of infrastructure.

Summary
The IT Manager – Infrastructure & Operations will lead day-to-day IT operations, infrastructure management, and endpoint/network security for the organization. This role manages the IT helpdesk and infrastructure teams, drives automation and process improvement initiatives, and ensures reliable, secure, and well-governed IT operations. The role works closely with cross-functional teams to support business operations.




Responsibilities

IT Operations & Service Management
Manage day-to-day IT operations, ensuring smooth and reliable service delivery across the organization.
Champion automation and self-service initiatives to shrink ticket volumes and elevate operational efficiency.
Own IT helpdesk (e.g., Zendesk), ensuring timely resolution within OLA/SLA targets and managing escalations.
Lead incident and major outage management, including post-incident root cause analysis (RCA).
Manage end-to-end employee onboarding/offboarding IT processes, including timely access provisioning and de-provisioning.
Maintain accurate IT assets inventory, including hardware, software licenses, and allocation tracking.
Own the Incident Management lifecycle end-to-end, driving MTTR reduction and service reliability through structured triage and escalation frameworks.
Champion Problem Management practices — root-cause and trend analysis

📌 Manager – IT Infrastructure (Bengaluru)
🏢 Aurigo Software Technologies
📍 Bengaluru