? Experience: Minimum 10 years-15 years
? Location: Bangalore (Hybrid)
? Employment Type: Full time
? Workdays: 5 working days
We are establishing our India delivery operation for a growing Managed IT Services (MSP) business, delivering technology solutions to small and medium-sized enterprises across overseas markets.
This is a senior director-level role: you will be the operational leader in Bengaluru, accountable for building the team, standing up the tooling and processes, and running day-to-day service delivery to Overseas clients.
You will own the delivery engine end to end — from hiring the first engineers, to configuring the platform, to ensuring clients receive responsive, high-quality support across our service tiers (helpdesk and remote support, endpoint and email security, 24/7 monitoring and proactive maintenance). As the business scales from its first clients to a full portfolio, you will grow and structure the team behind it.
This is a rare opportunity to build an operation from the ground up, with real ownership and a direct line to the leadership shaping the venture.




What you will do
• Build and lead the Bengaluru delivery team — service desk engineers, security specialists, and future automation talent — owning recruitment, onboarding, structure, and performance.
• Stand up and administer the core MSP platform: RMM, ticketing/PSA, remote support, security tooling, documentation, and reporting.
• Run day-to-day service delivery against agreed SLAs, driving quality, responsiveness, and client satisfaction across all service tiers.
• Own the client onboarding and offboarding processes and ensure they run smoothly and consistently.
• Establish and continuously improve delivery processes, escalation paths, shift coverage, and quality controls.
• Partner with the commercial and account leadership in Overseas, feeding into client relationships, technology advisory, and cost-optimisation reviews.
• Drive automation and efficiency to keep cost-to-serve low

📌 Delivery Manager/Head (Bengaluru)
🏢 Substation Engineering Services
📍 Bengaluru