Salesforce Technical Lead – Service Cloud & Agentforce AIRole Overview
Looking for an experienced Salesforce Technical Lead with expertise in Service Cloud, Agentforce AI to lead the implementation of AI-powered customer service solutions and drive end-to-end technical delivery.
Key Responsibilities
Design and implement Salesforce Service Cloud solutions, including Case Management, Omni-Channel, and Skills-Based Routing.
Build and deploy Agentforce AI Agents and Voice Bots for case creation, customer verification, call summarization, and service automation.
Implement Einstein AI features such as Case Classification, AI Summaries, Reply Recommendations, Copilot, and Next Best Action.
Develop and maintain Experience Cloud (LWR) customer portals for self-service and case tracking.




Integrate Salesforce with SharePoint, Confluence, Jira, and REST APIs.
Lead development using Apex, LWC, Flows, and Salesforce APIs.
Perform code reviews, manage CI/CD pipelines (Git/Copado), and ensure security and best practices.
Mentor team members and support Agile delivery.
Required Skills
Salesforce Service Cloud
Agentforce AI / Agent Studio
Experience Cloud (LWR)
Apex, LWC, Flows
REST API Integrations
Einstein AI for Service
Git, Copado, Jira
Agile/Scrum Methodologies
Preferred Certifications
Salesforce Service Cloud Consultant
Salesforce AI Specialist / AI Associate

📌 TECHNICAL LEAD (Bengaluru)
🏢 Happiest Minds Technologies
📍 Bengaluru