Role Description

Responsible for Unified Communications / Telecommunications hardware and software, including design, development, execution, maintenance and troubleshooting. Maintains liaison with outside vendors for hardware, software, circuit and equipment orders as required.

Assist in the development and implementation of Unified Communications / Telecommunications solutions and enhancements.
Analyze and recommend solutions, upgrades and services for streamlining and process improvements.
Support multiple locations worldwide; domestic and international travel may be required.
Maintain in-depth knowledge and understanding of network topology, equipment and terminology.
Manage technical projects and work with groups within the department.
Implement, support and test system patching, hardening, hardware/software upgrades, system updates and break/fix activities on Unified Communications / Telecommunications equipment.
Interact with internal and external customer groups to perform necessary Unified Communications / Telecommunications configuration, MACDs or repairs.




Support hardware/software maintenance including troubleshooting, installation and upgrades for workstations and servers.
Administer the Global Contact Center software Genesys Cloud CX.
Work out of the Pune, India office on a normal basis, with the opportunity to work remotely 1–2 days a week as needed.
Support an early start time of 6:00 AM to provide follow-the-sun coverage for APAC.

Skill Requirements

Primary Skills (Must have skills):

In-depth knowledge of Unified Communications / Telecommunications operations, hardware, software, systems and management.
Experience in network and Unified Communications / Telecommunications applications.
Basic IT understanding of network topology, equipment and terminology.
Solid aptitude for technical understanding.
Working knowledge of contact center environments.
Ability to solve Unified Communications / Telecommunications issues and work with other Infrastruc

📌 Unified Communications Analyst (Pune)
🏢 Arthrex India
📍 Pune