Customer Support Executive - Tilt Intimates

Company - Tilt (www.letstilt.com , @lets.tilt on Instagram)
Location: Marol, Andheri East, Mumbai, In-office
Experience: Freshers
Type: Full-time
Salary – ₹18,000-22,000/month based on experience

About Tilt:
Tilt is a bold and body-positive Indian lingerie brand doing things differently — from radically
comfortable bras and underwear to unfiltered conversations with real women. We’re looking for a
customer-obsessed, sociable Customer Experience Associate to join our team.

What you’ll do:
● Handle customer calls daily — answering queries, solving issues, and making sure customers feel
heard and valued.
● Manage returns and exchanges, ensuring the process is smooth and efficient.
● Collect and share customer feedback with the team to improve products and service.
● Support new user engagement by guiding first-time customers through their Tilt journey.
● Help with retention efforts by following up with customers and building positive relationships.
● Maintain accurate records of interactions and ensure timely resolution of all requests.




Qualifications
● Strong communication skills in English and Hindi (other regional languages a plus).
● Empathetic, patient, and solution-oriented when dealing with customers.
● Basic familiarity with Excel/Sheets for tracking customer cases.
● Organised and reliable, with the ability to handle multiple calls and tasks daily.
● Enthusiastic about Tilt’s mission and comfortable representing the brand over the phone.

Perks:
● Work with a brand that celebrates real bodies and bold ideas
● Be the voice of Tilt for our customers
● Young, team-oriented team (with excellent snacks and chaotic energy)
● Opportunity to grow into larger roles as the company scales

Other specifics:
● Salary – ₹18,000-22,000/month based on experience
● Work from the office in Marol, Andheri East | 6 days a week, Monday to Saturday
● Immediate joining

Please read the entire job post and check out all company details befor

📌 Customer Support/Experience Executive (Mumbai)
🏢 tilt
📍 Mumbai