Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

We’re looking for a Senior UX Designer / Design Lead to shape Ask AI and Generative AI experiences while also leading and managing AI focused designers. This role is ideal for a designer who thrives in fastmoving, ambiguous environments and can balance hands-on AI UX design with people leadership. Focused designers moving, ambiguous environment on AI UX design focused designers moving, ambiguous environments on AI UX design

Primary Responsibilities:
AI Experience & Interaction Design




Design Generative AI chat and Ask AI experiences from an interaction and UX systems perspective
Own the surrounding UI and experience layer for chat: task panels, summaries, follow-ups, action bars, results views, history, and controls. ups, action bars, results views, history, and controls. ups, action bars, results views, history, and controls
Define agent behaviors, capabilities, and boundaries in the UX (when AI offers suggestions, asks for clarification, or escalates), ensuring users remain in control
Translate conversation strategies (provided by Conversational Designers) into scalable UX patterns, explicit affordances, and actionable response formats (e.g., cards, checklists, tables, next steps)
Design trust and transparency mechanisms: explainability cues, citations, confidence indicators, limits and safety constraints, and retry/feedback pathways.try/feedback pathways.try/feedback pathways
Systems Thinkin

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