We are looking for a highly motivated and customer-focused Customer Support & Professional Services Engineer with strong expertise in Network Detection & Response (NDR), cybersecurity, and network infrastructure. In this role, you will be responsible for deploying, integrating, and supporting Vehere’s AI-powered network security solutions across enterprise environments. You will work closely with customer SOC teams, network engineers, and internal product teams to ensure successful implementation, optimal performance, and rapid issue resolution.
Key Roles and Responsibilities:
Deliver end-to-end deployment and professional services for Vehere NDR solutions, including installation, configuration, integration, and optimization.
Provide Level 1/Level 2 technical support to enterprise customers, ensuring timely resolution and excellent customer experience.
Analyze network traffic, packet captures (PCAP), NetFlow, and security logs to detect anomalies, troubleshoot issues, and validate threat detection.
Collaborate with SOC teams to enhance detection use cases, reduce dwell time,



and improve incident response efficiency.
Support SOC setup, tuning, and operationalization, leveraging hands-on experience in security monitoring and incident handling.
Troubleshoot complex issues and work closely with engineering, QA, and product teams to escalate bugs, resolve defects, and recommend enhancements.
Conduct root cause analysis (RCA) and provide explicit, actionable remediation steps to customers.
Engage with customers through tickets, calls, email, and remote sessions, ensuring clear communication and professional service delivery.
Maintain accurate case documentation, deployment guides, and knowledge base articles.
Apply strong knowledge of networking (routing, switching, TCP/IP protocols) and cybersecurity in daily operations.
Ensure adherence to quality standards and safeguard the Confidentiality, Integrity, and Availability (CIA) of customer and organizational data.
Must be cap

📌 Tech Support Engineer (Mumbai)
🏢 Vehere
📍 Mumbai