Job Description – North America Delivery Leader
Designation: North America Delivery Leader
Function: Delivery / Operations
Location: Chennai , Bangalore , Mumbai
Reporting To: Chief Operating Officer / Global Delivery Head
Role Overview
We are looking for a strategic and experienced North America Delivery Leader to lead delivery operations across the North American region, ensuring high-quality, predictable and profitable delivery while driving customer satisfaction, operational excellence and business growth.
The role will work closely with Sales, Account Management, Technology, HR, Finance and Global Delivery teams to strengthen client relationships, improve delivery performance, scale capabilities and support strategic growth across the region.
Key Responsibilities
Delivery & Operational Leadership
- Provide overall leadership and governance for the North America delivery portfolio.
- Ensure timely, high-quality and predictable delivery across programs and accounts.
- Establish delivery governance, performance metrics, operating rhythms and escalation mechanisms.




- Drive operational excellence, productivity, automation and continuous improvement.
- Proactively identify delivery risks and ensure effective mitigation.

Client & Stakeholder Management
- Build trusted relationships with CXO and senior client stakeholders.
- Act as the executive escalation point for critical delivery and customer issues.
- Drive customer satisfaction, retention and referenceability.
- Partner with Account and Sales leaders to identify opportunities for account expansion and current business.

Financial & Commercial Management
- Own delivery performance, revenue, margins, utilization and productivity across the portfolio.
- Drive effective resource planning and cost optimization.
- Monitor project financials, forecasts, delivery commitments and commercial performance.
- Support solutioning, proposals and deal shaping to ensure delivery feasibility and profitability.

People & Capability De

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