POSITION SUMMARY

Answer, record, and process all guest calls, requests, questions, or concerns.
Contact appropriate individual or department to resolve guest call, request, or
problem. Follow up and ensure that any outstanding requests are resolved. Advise
guest of any messages received. Verify and adjust billing. Operate telephone
switchboard station. Monitor busy or unanswered lines, check back with callers
on hold to update status, take messages. Activate and deactivate guest room
message lights. Transfer guests with internet access issues to internet service
provider's customer support line. Assist callers with credit card, calling card,
long distance, collect, overseas, and person to person calls. Log guest
requests, incidents, adjustments and comment cards into computer to allow for
proper tracking and documentation. Supply guests with directions and property
information.

Assist management in training, scheduling, evaluating, motivating and coaching
employees; serve as a department role model. Follow company policies and
procedures; report accidents, injuries,



and unsafe work conditions to manager;
ensure uniform and personal appearance are clean and qualified; maintain
confidentiality of proprietary information; protect company assets. Welcome and
acknowledge guests according to company standards; anticipate and address
guests’ service needs; assist individuals with disabilities; thank guests with
genuine appreciation. Speak using clear and professional language;
prepare/review written documents accurately and completely; answer telephones
using appropriate etiquette. Develop and maintain positive working
relationships; support team to reach common goals. Ensure adherence to quality
standards. Enter and locate information using computers/ POS systems. Stand,
sit, or walk for an extended period of time. Move, lift, carry, push, pull, and
place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as reque

📌 Front Office Executive-At Your Service (India)
🏢 Marriott
📍 India