Client Relationship Manager

TECEZE Chennai, Tamil Nadu, India (In office)

Job Title: Key Account Manager/ Client Relationship Manager
Location: Chennai, Bangalore, Pune, Mumbai

About Teceze
Teceze is a global IT services provider specializing in Digital Workplace, Cloud, Cybersecurity, and IT Infrastructure services. With delivery capabilities across 16 Global Delivery Centers, 50+ warehouses, and 2000+ engineers worldwide, we support enterprises through scalable, secure, and future-ready technology solutions. Our Digital Workplace Services (DWP) practice helps clients modernize employee experiences and drive productivity across the globe.

Key Responsibilities:
Client Relationship Management:
Serve as the main point of contact for assigned clients, ensuring seamless communication and collaboration.
Build and maintain strong, long-term relationships with key stakeholders within the client’s organization.
Conduct regular client meetings to understand their needs, challenges, and feedback. Address client concerns and ensure resolution in a timely and professional manner.




Managing Day-to-Day Client Requests:
Coordinate with internal teams (technical, sales, operations) to address client requests effectively. Monitor service delivery to ensure adherence to agreed SLAs and quality standards.
Track and manage support tickets, ensuring timely resolution and updates to the client. Provide regular updates on ongoing projects and status reports.

Revenue Growth and Account Expansion:
Identify and pursue opportunities to grow account revenue through cross-selling and upselling of IT services.
Develop and present tailored proposals and service enhancements to meet client objectives.
Negotiate contracts and renewal terms in collaboration with the sales and legal teams. Collaborate with clients to identify new projects or technology requirements.

Strategic Account Planning
Develop account plans that align with the client’s business goals and IT strategy.
Monitor and analyze acc

📌 Client Relationship Manager (Chennai)
🏢 TECEZE
📍 Chennai