Key responsibilities
Technical Support: Provide top-notch technical support to our customers, assisting them with any product-related issues, inquiries, or challenges they may encounter.
Problem Solving: Diagnose and troubleshoot technical issues, replicating them in local environments and collaborating closely with customers to identify root cause and provide effective solutions.
Documentation: Create and maintain detailed documentation, including knowledge base articles and FAQs, to assist customers in resolving common issues independently.
Software Expertise: Leverage your expertise in application programming to build and maintain third party integrations like Terraform, GitHub Actions, CircleCI etc.
Customer Advocacy: Act as a customer advocate within the company, sharing customer feedback, feature requests, and insights with the product development team to improve our offerings.
Working Hours Flexibility: Be prepared to work in shifts or on-call availability (over the weekends) to accommodate our global customer base across different time zones, including the AMER, APAC, and EMEA.





Requirements
Skills & Qualifications
Bachelor's degree in Computer Science, Information Technology, or a related field.
8+ years in Technical Product Support, a similar role, or a background in software development.
Strong application programming experience, proficient in Java, Python, or JavaScript languages.
Knowledge of software packaging and distribution concepts and tools.
Excellent problem-solving and troubleshooting skills.
An enthusiastic and effective communicator (using English): you should be able to appeal to and communicate with both technical and non-technical listeners alike.
Ability to work independently and as part of a team.
Willingness to work versatile shifts to support customers in different time zones.

Preferred Skills & Certifications
Professional experience in building, testing, deploying, debugging, and maintaining complex systems in production environments;

📌 Senior Technical Support Engineer (Jaipur)
🏢 Bot Consulting
📍 Jaipur