Role: Cyber Incident Team – MHA – I4C - Unit Manager (M6)

The Unit Manager is responsible for:

* End-to-end monitoring and actioning of NCRP/CFCFRMS complaints within
prescribed timelines.
* Immediate fund protection measures including account lien marking and hold
actions on beneficiary accounts.
* Coordination with Law Enforcement Agencies (LEAs), Cyber Police, I4C
authorities and internal stakeholders for action and information sharing.
* Management of account freeze/defreeze requests, customer grievances and
fraud-related disputes.
* Governance oversight, regulatory compliance, audit readiness and management
reporting.
* Leading the cyber incident response team and driving adherence to internal
and regulatory service standards.
* Any other job assigned time to time

The role routinely requires:





* Decision-making on time-sensitive account lien marking and fund protection
actions.
* Direct engagement with senior officials from Law Enforcement Agencies, Cyber
Police, I4C and regulatory stakeholders.
* Assessment and resolution of complex account freeze/defreeze cases involving
legal, operational and reputational considerations.
* Oversight of high-value and sensitive cyber fraud incidents with potential
financial and customer impact.
* Management of regulatory reviews, audit observations, governance forums and
senior management reporting.
* Leadership of a specialized cyber fraud operations team responsible for
maintaining critical service levels and regulatory compliance.

📌 Team Manager-Screening (Mumbai)
🏢 Kotak
📍 Mumbai