About the Role
We're looking for a dynamic Customer Support & Sales Agent to join our diagnostics team.
This is a blended role combining consultative sales with day-to-day customer support —
you'll pitch diagnostic and preventive health check-up packages while also handling
scheduling, follow-ups, and query resolution for existing customers.

Key Responsibilities
● Pitch and sell diagnostic/preventive health check-up packages to prospective customers
via calls and chat
● Handle inbound and outbound customer queries related to phlebotomy (home sample
collection) scheduling
● Follow up on test reports, resolve delays, and coordinate with lab/operations teams
● Manage high volumes of calls and chats daily while maintaining service quality
● Convert leads into confirmed bookings through persuasive, consultative selling
● Address customer concerns, objections, and complaints professionally
● Maintain accurate records of interactions, bookings,



and follow-ups in CRM
● Meet daily/monthly sales targets alongside support SLAs (response time, resolution
time, CSAT)

Requirements
● 1–2 years of experience in diagnostic/preventive health check-up sales or support.
● Proven ability to handle both sales and support simultaneously
● Strong verbal communication and convincing/negotiation skills
● Comfortable working in a fast-paced, high-volume, target-driven environment
● Adaptable to work rotational shifts
● Basic computer literacy; familiarity with CRM/ticketing tools is a plus
● Fluency in required languages Hindi, English.
Preferred Skills
● Prior experience in diagnostic labs, hospitals, or health-tech companies
● Ability to multitask between sales pitches and support resolution without dropping
quality

📌 Customer Support (Mumbai)
🏢 Truemeds
📍 Mumbai