Job Description – Operations Manager (Pilates Studios)

Operations Manager – Pilates Studios

Reporting To - Chief Operating Officer (COO) / Director – Operations

Location - South Delhi

Salary - Rs.50000 - Rs.70000/-

Job Summary

The Operations Manager will be responsible for overseeing the day-to-day operations of all Pilates studios, ensuring operational excellence, exceptional member experience, and consistent service delivery across locations. The role involves managing studio operations, monitoring the performance of Instructors and Lead Instructors, ensuring adherence to SOPs, coordinating with cross-functional teams, and driving operational efficiency.

The ideal candidate should possess solid leadership, people management, problem-solving, and operational planning skills, with a passion for delivering premium customer experiences.

Key Responsibilities

Studio Operations Management

Ensure smooth day-to-day functioning of all Pilates studios.
Monitor opening and closing procedures across studios.
Ensure compliance with operational SOPs and company policies.




Conduct regular operational audits and implement corrective actions.
Coordinate maintenance, repairs, and equipment servicing.

Instructor & Lead Instructor Management

Supervise and monitor the performance of Instructors and Lead Instructors.
Ensure adherence to class schedules and operational discipline.
Review instructor productivity, punctuality, grooming, and professionalism.
Conduct regular performance reviews and provide constructive feedback.
Work closely with Lead Instructors to maintain consistency in class quality.
Ensure instructors follow prescribed teaching methodologies and safety protocols.

Quality & Member Experience

Ensure every member receives a premium studio experience.
Monitor customer feedback and implement service improvement initiatives.
Ensure instructors maintain excellent client engagement and retention.

Scheduling & Resource Planning

Coordinate instructor rosters and s

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