Job description
Looking for a Desktop Support Engineer L2 who has experience in Windows setting.
Key Responsibilities
Provide L2 technical support for Windows desktops, laptops, and peripherals.
Troubleshoot Windows 10/11, MS Office 365, Outlook, Teams, VPN, printers, and business applications.
Handle and resolve incidents escalated from the Service Desk/L1 team.
Perform troubleshooting of hardware, software, OS, network, and connectivity issues.
Manage and troubleshoot Microsoft 365 applications.
Support endpoint management tools such as SCCM/MECM, Intune, or similar tools.
Perform software installation, patching, upgrades, and troubleshooting.
Support onboarding/offboarding activities, including system setup and access provisioning.




Maintain IT asset inventory and coordinate laptop/desktop allocation and replacement
Monitor and resolve tickets according to SLA and priority.
Skillset:
Position: L2 Desktop Support Engineer
Location : Thane, Vikhroli
Working Days: Monday to Saturday
Joining: Immediate / ASAP
Shift: General Shift ,Monday to Saturday (6 Days) (9:00 AM – 6:00 PM, as per site requirements)/Onsite
Interested candidates please share your CV to [email protected]
Immediate Joiners are preferred.

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