Job Summary

To manage the relationship between In-country, CMF, CSG and the business units as well as between other team members within TB CASH OPS

To co-ordinate with respective In-country, IMO teams and ensure that all activities are completed as per agreed Service Level Agreement.
Ensure there are NIL exceptions/Customer complaints.
To handle requests of CCIB and WRB clients in channels platform
Understand the importance of the client request and allocate the work accordingly on FIFO model.
To be highly vigilant before approving any requests
Strictly following the DOI’s and bring into LM’s notice in case of deviations.
To maintain high quality in capturing details as per the request received in TP systems (wherever applicable) and driving the same across the team.
To ensure error free work with no operating losses where ever applicable.
Handle stake holder queries and provide quick resolution.

Key Responsibilities

Communication Skills:
Clear and effective verbal and written communication
Ability to convey complex information succinctly.




Strong interpersonal skills for team collaboration
Leadership and Team Management:
Conflict resolution and negotiation skills
Ability to delegate tasks effectively.

Strategy

Manage teams in building a stronger relationship with our clients and customers.
Manage initiatives to innovate and digitize their processes as well as intensifying collaboration across the network.
To accelerate new generation of leaders.
Manage all initiatives to get more fit and adaptable in the way we work.
Focus on proving that we are here for good.

Business

Maintain a close working relationship with the customers to ensure that service issues are promptly escalated and acted upon;
Initiating & implementing service quality initiatives
Uphold the values of the Group and company at all times.

Processes

Ensuring continuous improvement in timeliness to the standards prescribed for the process from time to time.
Releasing deals as per the department o

📌 Team Leader, Channel Operations (Chennai)
🏢 Standard Chartered India
📍 Chennai