Key Responsibilities

Strategy

Should understand the site-specific functionalities of ACBS and provide functional support to end users.
Responsible for functional incident tickets / queries are resolved within stipulated timeline.
Track incidents and provide regular updates to users on request status and progress.
Provide functional guidance and on-call support for any batch failure / incident.
Monitor the application, perform health checks and ensure application and its components are healthy.
Proactively identify issues and risks in the system and suggest/drive fixes.
Prioritize problem tickets that needs to be worked by the developer in fixing the issue.
Perform SIT testing for fixes received for an issue and engage end users for UAT & UVT.
Support weekend change implementation, DR/BCP test and other related changes as required.
Work with internal teams across verticals, manage and drive discussions with stake holders.
Coordinate change implementations, DR drills, BCP, maintain AIG, ASRM and other project documents.
Ensure PSS process compliance –Incident/Change/Problem Management.




Open to work in shifts.

Business

Exposure/Experience in ‘Financial Markets’ or ‘Lending” domain will have more weightage
Back-office support knowledge – reconciliations, confirmations, payments.

Processes

Should be fully aware of ITIL concepts and should have done an ITIL certification.

People & Talent

Individual Contributor with very valuable communication skills and majority of experience in production support. Ability to work in shifts including night (~25%) shifts. Bachelor’s degree in computer science or equivalent.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regula

📌 Mgr, Tech Support (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru